Last updated: 5 October 2026
We want you to be completely happy with CLPeasy. If something isn't right, please contact us at support@clpeasy.com and we'll do our best to help.
UK consumer cancellation rights can apply to online service contracts during the first 14 days. How those rights apply can depend on whether you asked for the service to begin during the cancellation period and how much of the service has already been supplied. Nothing in this policy limits your statutory rights.
To ask to cancel within 14 days of purchase, email us at support@clpeasy.com with the subject line "Cancellation Request". We will review the request in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and any other applicable consumer law.
If you cancel an Easy Start Unlimited subscription (monthly or annual) within 14 days of the day you took it out, we will refund the first payment for that subscription in full. To ask for this refund, email support@clpeasy.com with the subject line "Cancellation Request" within those 14 days. Cancelling in your account settings stops future renewals but does not, on its own, request a refund.
This full refund applies to the first payment when you take out a subscription. It does not start a new 14-day refund period each time your subscription renews. It does not affect your statutory rights.
CLPeasy offers a 14-day free trial before you choose Pay As You Go or Easy Start Unlimited. You will not be charged during your free trial period. If you cancel before the trial ends, you will not be charged at all. No refund is necessary as no payment is taken during the trial.
If you cancel a monthly subscription after the first 14 days described above, your subscription will remain active until the end of your current billing period. We do not normally offer pro-rata refunds for partial months, except where required by law.
You are welcome to use CLPeasy until the end of your paid period after cancellation.
If you cancel within 14 days of taking out an annual subscription, you will receive a full refund of your first annual payment, as described under Your first 14 days of a subscription above.
After the first 14 days, we will consider refund requests for annual subscriptions on a case-by-case basis. If you have used the service very little and cancel early, please contact us and we will review your request fairly.
Pay As You Go purchases provide digital download credits that are added to your CLPeasy account after successful payment.
Before you pay for Pay As You Go credits, you are asked to tick a box to ask for the credits to be added to your account straight after payment, so you can use them straight away. You cannot continue to payment without ticking it. A confirmation of this request, and of your right to cancel described below, is included in the invoice we email to you after payment.
Cancelling within 14 days: you can cancel a Pay As You Go purchase within 14 days of the date you paid. Email support@clpeasy.com with the subject line "Cancellation Request". If you have not used any of the credits from that purchase, we will refund the full amount you paid. If you have used some of them, we will refund the unused credits from that purchase. Downloads you have already made are not refunded, unless they were faulty or not delivered (see below). Refunded credits are removed from your balance, and we will refund you to your original payment method within 14 days of receiving your cancellation.
How the refund is worked out: the amount you paid for the pack, multiplied by the number of unused credits from that pack, divided by the number of credits in the pack (bonus credits included), rounded up to the nearest penny. It is never more than the amount you paid. For example, for an 8-credit pack bought for £4.99: 8 unused credits → £4.99; 5 unused → £3.12; 1 unused → £0.63.
Which pack a download uses: your purchased credits are kept as one balance. To work out how many credits from a pack are unused, downloads that used a purchased credit are counted against your packs in the order you bought them, oldest pack first, so your most recent pack is treated as used last. Downloads that did not use a purchased credit are not counted: downloads included with a free trial or an Easy Start Unlimited subscription, and free re-downloads of the same label within 7 days.
Faulty or undelivered downloads: if a download was faulty, or a credit was used but you did not receive the file, tell us and we will restore the credit or replace the file. If we cannot put it right, you are entitled to a refund for that download, whenever you bought the credits. This is in addition to the 14-day right to cancel.
After 14 days, Pay As You Go purchases are not normally refundable, except as described here and below.
This does not affect your statutory rights. If you have been charged twice, your credits were not added correctly, or a technical problem prevented you from receiving what you purchased, contact us at support@clpeasy.com and we will investigate and put things right.
We will always consider refund requests made in good faith outside the standard policy — for example, duplicate charges, technical failures that prevented you from using the service, or other exceptional situations. Please contact us and we will do our best to resolve the issue fairly.
Email support@clpeasy.com with:
— Your account email address
— The reason for your refund request
— Your order or subscription reference (found in your Stripe receipt email)
We aim to respond within 2 working days and process approved refunds within 5-10 working days.
If you have any questions about this policy, please contact us at support@clpeasy.com.