CLPeasy™ — Get Support

💡

Can't find your answer? Check the Knowledge Base for plain-English answers to CLP questions, or browse the FAQ section on the pricing page. If you still can't find what you need, submit your query below.

⚡ Try these first

Tick each one off — these fix the majority of issues before you need to contact us.

Hard refresh the page

On Windows: press Ctrl + Shift + R — this clears the cache and reloads the latest version of the page.

Close the browser completely and reopen it

Not just the tab — close the whole browser, reopen it and try again.

Try in Incognito / Private mode

This rules out browser extensions or cached data causing the issue. How do I open Incognito? ▼

How to open Incognito mode on Windows: Chrome: Press Ctrl + Shift + N
Firefox: Press Ctrl + Shift + P
Edge: Press Ctrl + Shift + N

Then go to https://clpeasy.com and try again. If the issue is gone in Incognito, a browser extension is likely causing it.

Check you're logged in

Go to clpeasy.com/auth.html and confirm you're signed into the correct account.

Still having trouble? Tell us what's happening

Fill in as much detail as you can — it helps us fix your issue much faster.

Your name

Your email address

What were you trying to do? (required)

Describe what happened (required)

Any error messages? (copy them exactly if you can)

Did the issue still happen after a hard refresh? (Ctrl + Shift + R)

Yes — still happening after hard refresh

No — hard refresh fixed it

I haven't tried yet

Did the issue happen in Incognito mode?

Yes — still happening in Incognito

No — works fine in Incognito

I haven't tried yet

What browser and device are you using? (optional but helpful)

Anything else we should know? (optional)

✅

Request received

Thanks for getting in touch. Michaela will review your request and get back to you at your email address — usually within 1 working day.

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